• Search for the product by browsing our Website www.curvycurvy.com.co, in any of the Menu categories, or use the search bar.

• Click on the product title or photo in order to access the product features.

• Select the size, color and quantity you want. Add it to your shopping cart by clicking on the “Buy” (purchase) button.

• Go to the “Cart” in the upper right part of the page and confirm the product or products you are going to buy.

• Click on END PURCHASE.

• Enter your information, or login if you are already a customer.

• Select your payment method and click on MAKE THE ORDER. Choose the payment method you want.

  – Credit card

  – Stripe

Enter the word of the product or feature you want in our “search” field at the top of our web page. There you can write the words with which you want to describe your search.

Through the product categories you can access the product lines that best suit your needs.

Enter www.curvycurvy.com.co in the browser of your Smartphone and you will be directed to our mobile version where you can buy the entire available product portfolio.

Buying at www.CurvyCurvy.com.co is safe. Our e-commerce technology platform is WooCommerce and our online payments partner STRIPE is PCI certified for the secure handling of credit card information. In our privacy policy you can check the handling of your personal data. Click here to see our privacy policy.

STRIPE also has the constant monitoring of McAfee Secure.

In the CurvyCurvy.com.co’s online store you can make your payment with the means enabled for this purpose. According to the payment options chosen by the merchant, you can pay through STRIPE (debits from savings and checking accounts in the United States) Visa, MasterCard, American Express, Credencial and Diners credit cards.

No, electronic payments made through STRIPE do not generate additional costs for the buyer.

If you have not completed your payment, you can go back to the initial step and choose the payment method you prefer. Once the purchase has been completed it is not possible to change the payment method.

Yes, at www.curvycurvy.com.co you can make your purchases online 7 days a week, 24 hours a day, just one click away.

First, check if an email confirming the transaction arrived at the email account registered at the time of making the payment, if you have not received it, you should contact customer service at the following numbers:

__________________ in order to confirm the status of the transaction. In the United States.

For each transaction approved through Stripe, you will receive a payment voucher with the purchase reference at the email address you indicated at the time of making payment.

If you do not receive it, you can contact Customer Service at the telephone numbers ___________________ or you can contact the Stripe Technical Support line _______________ or at the email Info@curvycurvy.com.co in order to request the resending of the voucher (receipt) at the same email address registered at the time of making payment.

Stripe is the electronic collection and payment platform used by www.CurvyCurvy.com.co in order to process online transactions generated in the virtual store with the payment methods enabled for this purpose, with the possibility of making additional validations in real time in order to minimize the risk of fraud.

Through Stripe, the following Credit cards:

• Visa

• Master Card

If you have a discount voucher you must enter the code in the field that says “Add discount coupon” in the shopping cart and click on “Add” and the value that applies according to the bonus will be automatically discounted from the total value of the purchase. Write the code correctly, respect uppercase, lowercase and numbers.

The value of all the products you see in our online store already includes the value of the VAT (Value Added Tax).

No, At CurvyCurvy you can see the shipping cost in the shopping cart in a detailed way. You must bear in mind that this cost varies depending on the size of the product and the place where you want us to send your order.

Simply sign up in order to find out about our events, promotions and news. Enter your e-mail here!

You can also find all the information at www.curvycurvy.com.co and on our social networks: Facebook, Twitter and Instagram.

Data update

• When you want to update the correspondence address or payment method go to the My Account section and there you will have the following 2 entering options.

• To receive the quick access password by email: a 4-digit password will arrive at your email which you must type in in order to confirm your identity (Remember to check the junk or unwantedemails.)

• Enter with email and password: if you already have a password for the site enter it in this space.

I forgot my password. How do I find this information?

If you forgot or lost your password, simply enter the email address that you used in order to open your account here. You will receive at your email the information that you need in order to re-enter your account.

What is the time and cost of shipping?

Delivery time is 3 to 12 business days depending on the city where you expect your order. When you fill out the shipping information, select the delivery city and the estimated delivery time will appear there.

How to track my order?

In order to track your order you can do it at “My orders” located in the upper right part of the page or you can communicate through the different channels of CurvyCurvy Service.

In order to check the status of your order click here.

What do I do if I want to change the delivery address or if  I made a mistake in it when making the purchase?

You must communicate through our telephone line _________________ or through our chat (from Monday to Friday from 7:00 am – 5:00 pm and Saturdays from 8 am – 12 pm), or through our email Info@curvycurvy.com.co

After the product has been invoiced or sent, you cannot change your address.

What do I do if I was not there at the time of delivery?

If you are not there to receive your order, the carrier (transporter) may leave it with any person of legal age who is at the registered address. If there is no one to receive the order, a new delivery attempt will be made the next business day. The carrier will make up to 2 delivery attempts before returning your order to our warehouses.

Where can I make contact if my order takes longer than normal? 

You must communicate through our telephone line ______________ in Barranquilla or through our chat (from Monday to Friday from 7:00 am – 5:00 pm and Saturdays from 8 am – 12 pm), or through our email sales@curvycurvy.com .co

You should keep in mind that the information for tracking your order in order to be available may take from 24 to 48 hours after you have received the shipping confirmation email. If more than 48 hours have passed and you still can’t track your order, contact us.

How can I make an order or change over the telephone?

Contact our telephone number _____________ in __________ or at _______________ in the rest of the country in order to help you with your purchase or change process.

What do I do if my product is not the one I ordered?

You must communicate through our telephone line ____________ in_________ or through our chat (from Monday to Friday from 7:00 am to 5:00 pm and on Saturdays from 8 am to 12 pm), or through our email info@curvycurvy.com.co and we will process the return of your product.

Can I change a product?

We do not make changes, but you can request the return of your product according to the terms established in our return policy which you can see here.

How much time do I have to return a product?

In order to make a return or exercise your right of withdrawal and receive your money back you have up to 5 business days after receiving your purchase. For more information on our return policy.

You may change products that you purchase through our website up to 30 days maximum after receiving our order.

The return of the products must be done fulfilling the following conditions:

• The product must not have been used.

• The product must return in perfect condition, without evidence of use or / or deterioration.

• The product must have the labels and their original packaging.

• All returns are subject to the quality approval of our warehouse.

Note: From the 31 days following the purchase of the product no returns will be accepted, the only exception that applies is when the product has identified factory defects.

The typical processing time for exchanges and returns is 7-14 days from the date when your package arrives at our warehouse.

What must I do in order to return a product? 

If you want to make the return you must contact us within the next 5 business days after receiving the product, you must contact us through our telephone line _____________ in Barranquilla or through our chat (from Monday to Friday from 7:00 am to 5:00 pm and on Saturdays from 8 am to 12 pm), or through our email sales@curvycurvy.com.co

Can I request the refund of my order?

Yes, shipping costs are not refundable. Please note that it may take up to 1 billing cycle before viewing this refund as a credit. Returned merchandise must comply with return policies.

Each brand of girdles has a measurement table that indicates how to choose the correct size.

How can I choose the correct size on TrueShapers products?

In order to get the right size for your waistband, bodys and shaping, reducing, post-surgical and postpartum girdles or our seamless technology garments in TrueShapers, we have developed a technological aid and other tools that will enable you through a few simple steps to know which is your recommended size.

If I have never used a girdle, which one do you recommend that I buy according to my need?

Thinking about improving the shopping experience, CurvyCurvy has defined two very simple steps so you can choose the ideal product for you:

FIRST

I choose what kind of garment I need:

For use: Daily

Type of help: To reveal your curves in the most sensual and seductive way avoiding clothing marks, shaping your body temporarily, it also helps to improve your body’s posture for daily activities such as work, sports or social activities.

For use: Postsurgical

What is it for: Thanks to its focused compression, it helps reduce pain, inflammation and a speedy recovery from liposuction, abdominoplasty, buttock lift or Tummy Tuck surgeries, among others.

For use: Postpartum

What is it for: It applies compression in the abdominal area that has been weakened by pregnancy, helping to relocate it more quickly, making the internal organs and the skin accommodate more quickly and helping to release the weight left by the baby.

Important: Check with your doctor in order to determine the appropriate time and use.

For use: Sports

What is it for: It helps to reduce measurements, reducing up to 2 sizes instantly, to lose fat by increasing body temperature internally thanks to our Thermaboot technology, it reinforces and corrects the posture relieving back pain and it shapes your figure.

For use: Men’s girdles

What is it for: For daily use and for exercise, helping to burn fat in the abdominal area by increasing the thermal activity of the body, thanks to our Thermaboost technology, it also helps to improve posture by relieving backaches.

SECOND

I choose what kind of style I want for:

Lower body:

Up to the knee: We recommend this style if you want compression on your thighs.

Important: Some of the girdles come with opening or zipper in order to facilitate the use of the bathroom.

Half leg and short: If you want to get the best support, control and enhancement in the buttocks and you don’t like such a long girdle this is your ideal garment. Recommended for use after a Brazilian Butt Lift.

Important: Some of the girdles come with opening or zipper in order to facilitate the use of the bathroom.

Waist: If what you want is to reduce and / or mold only your waist with or without support of back support rods, with or without hooks, with zipper and for doing sports this is the ideal one for you.

Raise buttocks: If you only need to improve the support and enhancement of your buttocks in a natural and comfortable way, you must choose this style.

Once you have defined the lower part of the garment you can choose from our options that cover the upper back, strapless or bra.

Upper part

Multi-purpose bra: If you are planning or have recently had a breast augmentation or reduction surgery or if you want more comfort due to its loaders and snaps with adjustable to the body, this is the perfect garment.